FAQs

1. Email: Email us directly to ask us for availability of a gem you have in mind. We will show you the options we have, and assist you with making a choice.

2. Website: You can order directly from our website. If you are a member of the gem and jewelry industry you can apply for a wholesale code to checkout your cart at the wholesale price. Please review wholesale corner to learn how to make wholesale orders.

3. Custom Order: If you have something in mind you would like us to make for you. Please visit Custom Order to learn how to do this.

4. Social Media: We post regularly on social media especially Instagram. If you see something you like please dm or email us.

5. Email: you can also send us a mail via our contact form

Our specialty is in sapphires, but we sell other cut gemstones such as tourmalines, aquamarines, emeralds and others.

No, only about 20% of our inventory is displayed on our website. Please email us if you are looking for something that you don’t see on the website.

No, we only sell cut stones.

No, we do not make finished jewelry. However, we can recommend jewelers we have worked with depending on what you want. Many of our retail clients work with jewelers to make their dream jewelry with the gems purchased from us.

Absolutely, you can. Please read our Return Policy

The prices listed on the website are retail prices. However, we cater to many jewelry companies and industry members on a wholesale basis. Please read Wholesale corner for details on how to purchase at wholesale prices.

It depends on what you want. If we can do it, we would let you know right away. Please read Custom Order for details on how to place a custom order.

No, not all our gemstone comes with certificates. Since we are involved in the whole chain from the mines to the market, we confidently stand by EVERY description we provide.

We encourage you to certify and/or appraise the gemstone if you choose to. If it does not match with our claims we would accept returns for a full refund. That said, there are a number of stones on our website that are GIA certified or Lotus Gemology certified.

These are typically stones that are above $5,000, and in some cases we certify stones of less value where we would like to confirm a few “unknowns”.

Yes! We do sell Montana sapphires even though this makes up a small fraction of our inventory. 80% of our sapphires are from mines in Nigeria and Sri Lanka. The other countries we source from are the Madagascar, Ethiopia. Kenya, Tanzania, and Burma.

Please read our Ethical Sourcing guide and learn about the our company’s social impact in the source communities.

We accept PayPal and major American credit cards are accepted. We only accept checks for returning customers or those known the Choice Gems Co. Other payment methods such as through Venmo or Zelle are accepted.

If you intend paying for a gemstone using wire transfer, please kindly send us an email and we will provide you with our wire information.

Most of our stones are not treated, however there are a few that we heat that treat, and this is ALWAYS disclosed. We DO NOT sell stones that are treated with beryllium, titanium or any other element. We also DO NOT sell stones that are glass filled. We encourage our clients to have their stones appraised or certified if ever in doubt. We stand by ALL our claims on every single stone we sell. We are happy to send stones you purchase to the Gemological Institute of America Lab if ever you are in doubt for an additional fee of $150. Keep in mind that if you choose to go this route, it typically takes a 3 – 4 weeks turn around time.